Everything in one system
From the first email to the paid invoice
Switch on the modules you need. Each account gets its own sign-in page, data and team.
Tickets from every channel
Email-to-ticket, the customer portal and your team, in one queue with priorities and ownership.
SLA timers that matter
Business hours, holidays and per-priority targets, with a warning before anything is late.
Jobs & work orders
Send technicians onsite with printable work orders, checklists and parts used.
Invoices from the work
Turn a resolved ticket into an invoice with terms, tax and a due date, ready to print.
Knowledge base
Answers your team writes once, suggested while customers type their problem.
Automation & alerts
Rules route and notify the right people the moment something changes.
Reports & analytics
Volume, response times and satisfaction, plus reports you save and schedule.
Leads & pipeline
Track prospects from first contact to customer, and import lists in seconds.
Team chat
Company, group and direct channels next to the tickets you're discussing.
QR codes on paperwork
Every ticket, work order and invoice links straight back to the live record.
Calendar & tasks
Visits, follow-ups and recurring checks in one shared schedule.
Secure by default
Two-factor sign-in, a full audit log and each customer's data kept apart.
How it works
One flow your whole team follows
- 01
Capture
Requests arrive by email, portal or phone and land in one queue, already prioritised.
- 02
Resolve
Assign the right technician, track the SLA, and suggest knowledge base answers.
- 03
Bill
Close the work order, issue the invoice, and see it all in your reports.
Request a demo
See TicketPro with your own workflow
Tell us a little about your team and we’ll set up a walkthrough. We usually reply within one business day.
- Your own account with its own sign-in page
- Your data kept separate from every other account
- Help moving your tickets and customers across